We accept Paypal for your security and convenience. All purchases must be paid for before your items can ship.
Sales Tax will be charged where it applies.
We ship via USPS to offer you the most economical shipping method possible.
Domestic orders will take between 3 to 5 business days for travel. The ConcreteButterfly is not responsible for lost, stolen, undelivered packages. All lost, stolen, and undelivered packages without insurance are the responsibility of the buyer. We are unable to replace or reship items purchased without insurance. If you would like to purchase insurance, you may do so by contacting us prior to ordering. International orders are average 5-15 business days for delivery.
The Concrete Butterfly is not responsible for customs delays, lost or stolen packages. International package IDs are not tracking numbers, but parcel numbers to confirm your shipment. If you would like a tracking ID, please contact us prior to placing your order.
Items will ship to the shipment address listed in the order confirmation. This includes Paypal addresses. Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of purchaser.
Refunds, Exchanges & Cancellations
As a small business with stock that is entirely made to order, all sales are final.
Order cancellations, additions, or item swaps are unavailable 24 hours after your order is placed.
If you need to exchange an item, you will be responsible for the additional shipping costs. So, please be sure to contact us with any questions before making your purchase. All exchanges must take place within 30 days of the original purchase.
If your item is damaged upon arrival or you received the wrong item, please contact us within 5 business days of receiving your package. We will be more than happy to assist you.
If you have any additional questions, please contact us and we’ll do our best to respond within 1-2 business days. Your satisfaction is extremely important to us.
Our goal is to make your experience a happy one. If you have questions regarding this or special requests, please contact us.